Internet Outage Briefly Brings Down Many Websites

Websites for airlines, financial companies and numerous other businesses briefly went down Thursday amid a far-reaching problem at an internet-services provider.

Akamai Technologies Inc.,

AKAM -0.41%

a maker of software that supports companies’ online presence, reported a service disruption that rippled across high-profile websites and cloud-computing operations, including those of Fidelity Investments Inc.,

Oracle Corp.

and others.

In a message posted shortly after noon, Cambridge, Mass.-based Akamai said that it was investigating an issue with its domain-name-system service, a fundamental building block of the internet.

“We have implemented a fix for this issue, and based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated,” Timothy Whitman, a spokesman for the company, said in an email.

The service disruption rippled across high-profile websites such as Fidelity Investments’.


John Nacion/Zuma Press

Within roughly an hour, Akamai said on its website that its systems were operational again. The outage wasn’t the result of a cyberattack, the company said.

Users around the world reported effects from the outage that were resolving early in the afternoon. New York’s Metropolitan Transportation Authority said on Twitter that the Akamai issue was affecting some customers’ ability to access the MTA’s website.

Zomato Ltd., a

Yelp Inc.

-like tech company based in India, said on Twitter that the Akamai outage brought down its app.

A Southwest Airlines Co. representative said on Twitter that a vendor outage had temporarily affected its website and other digital portals on Thursday, which were soon back up and running.

Akamai shares traded about 0.6% lower Thursday afternoon.

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